Refund & Cancellation Policy

Thank you for placing your industrial trust in ALLINDIATECHNICAL SERVICE SULZER. Because industrial textile machinery components must match exact technical tolerances, we strive to enforce a clean, transparent returns and cancellation policy.

1. Return Eligibility Window

We supply high-precision mechanical and electrical parts. If you receive a component that you believe is incorrect, defective, or structurally compromised, you must report it to Mr. Pappu Mali within 7 days of physical delivery receipt.

To be eligible for a return approval, the spare part must satisfy the following conditions:

• The component must be completely unused, unmounted, and free from industrial grease, tooling scratches, or assembly wear.
• The component must remain in its original factory packaging with all technical markers, tags, and protective covers intact.
• A valid proof of invoice, purchase receipt, or agreed quotation slip from ALLINDIATECHNICAL SERVICE SULZER must accompany the returned package.

2. Non-Returnable Items

Certain classes of industrial components are excluded from standard return eligibility:

• Customized components manufactured or cut to specific millimeter dimensions (e.g., customized steel fluted rollers, timing belts cut to unique pitch lengths, or custom-spaced reeds).
• Electrical components (such as servo motors, proximity sensors, or optical scanners) that have been wired, powered on, or subjected to electrical current trials.

3. Return Approval Process

Prior to shipping any item back to our Bhilwara warehouse, you must obtain a formal return approval:

1. Email pappumali485@gmail.com or WhatsApp +91 9660718183 detailing the item, invoice number, and images showing the defect or mismatch.
2. Once reviewed by Mr. Pappu Mali, we will issue a Return Authorization Code along with warehouse return coordinates.
3. Items shipped back without prior authorization will not be eligible for processing.

4. Shipping Costs for Returns

Shipping responsibilities are divided as follows:

• If the return arises from a shipping error on our part (e.g. incorrect model code dispatched) or a verified manufacturer defect, ALLINDIATECHNICAL SERVICE SULZER will cover the return logistical costs.
• If the return arises from client sizing errors or cancellation of redundant factory stock, the shipping charges must be borne by the Client. We recommend utilizing tracked, insured logistics.

5. Refund Settlement Timeline

Once your returned item is received at our Bhilwara warehouse, it will undergo structural inspection:

• We will notify you via email/call regarding the approval or rejection of your return.
• If approved, the refund will be processed to your bank account or original payment method within 5 to 7 business days.

6. Order Cancellations

Order cancellation terms depend on the dispatch state:

• Standard Catalog Parts: Orders can be cancelled at no penalty prior to physical package dispatch from our warehouse.
• Dispatched Orders: Once dispatched, standard return guidelines apply, and shipping costs cannot be refunded.
• Custom Orders: Orders for customized gears, cut belts, or custom-fabricated reeds cannot be cancelled once manufacturing has commenced.